• Operations Center Support

    Job Location US-VA-King George
    Posted Date 2 months ago(8/10/2018 3:03 PM)
    Job ID
    2018-1836
    # of Openings
    4
    Category
    Business and Financial Operations
  • Overview

    SCCI currently has an exciting opportunity for experienced, leading-edge Operations Center Support personnel to work in our King George, Virginia office near NSWCDD Dahlgren, VA. The best candidates will be energetic, innovative and creative.  The Operations Support candidate will help diagnose, resolve technical connectivity, hardware, software and procedural issues using all of the necessary resources and tools available in the Operation Center.   Operations Center staff will administer account request activities such as addition and deletion of user accounts, verification, and validation of account creation and users.  This IT support will support a large user community including the Department of Navy, Department of Army, Department of the Air Force, Marine Corps, and Coast Guard.  If you have the desire and understanding of IT Operations support with an understanding of one of the following: Microsoft, VM, CISCO, SharePoint technologies we would enjoy discussing this opportunity with you. 

    Responsibilities

    The responsibilities of the Operations Center Lead include:

    • Provide primary line of communication between users and support teams. This includes working with the Integrated Warfare Systems Lab (IWSL) and Navy Enterprise Data Center (NEDC) Charleston. Operate all facets of this service.
    • Provide support to user requests for information and technical assistance via telephone, fax, e-mail, or in person. Diagnose, resolve technical connectivity, hardware, software, and procedural issues using all of the necessary resources.
    • Be responsible for work that involves planning and delivery of customer support services, including installation, configuration, troubleshooting and customer assistance and training in response to customer requirements.
    • Diagnose and resolve problems in response to customer reported incidents.
    • Coordinate resources from multiple organizations for problem resolution.
    • Manage accounts, user rights, and access to application systems as SharePoint and Microsoft Active Directory.
    • Provide customer training.
    • Maintain problem tracking and resolution databases.
    • Create documentation for end-users.
    • Provide feedback to application users regarding system status, events, and issues.

    Qualifications

    Essential Skills and Experience:

    • IT level 1 (Top Secret Clearance or Secret with SSBI).
    • 3 years’ experience in an operations center support role.
    • 3 years’ experience in using computers, laptops, and common windows applications.
    • 2 years’ experience and knowledge with SharePoint platform.
    • 2 years’ experience in using principles, methods, and techniques used in computer troubleshooting and support.
    • IAT Level II certification – Security + ce or equivalent.
    • Computing environment certification.
    • ACCESS (Oracle) or VIEWNet (SharePoint) NDE and cNICE experience is a plus, but not necessary.

     

    SCCI is committed to providing a comprehensive and competitive benefits package to meet the needs of employees and their families. EOE of Minorities, Females, Veterans, Disabilities. 

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