Jr Service Support Specialist

US-VA-King George
1 month ago
Job ID
2017-1692
# of Openings
2
Category
Administrative/Clerical

Overview

SCCI is seeking several Jr Service Support Specialist's to provide customer service and support to the Naval Engineering Management Systems (NEMS) user community. These positions are available immediately and located in Dahlgren, Virginia.

Responsibilities

The Jr Service Support Specialist will:

  • Be responsible for work that involves planning and delivery of customer support services, including installation, configuration, troubleshooting and customer assistance and training in response to customer requirements.
  • Diagnose and resolve problems in response to customer reported incidents.
  • Coordinate resources from multiple organizations for problem resolution.
  • Manage accounts, user rights, and access to application systems.
  • Provide customer training.
  • Maintain problem tracking and resolution databases.
  • Create documentation for end-users.
  • Provide feedback to application users regarding system status, events, and issues.

Qualifications

Essential Skills and Experience

  • Must be a U.S. citizen and be able to successfully pass a background investigation. 
  • High School diploma, or equivalent.
  • 2 years experience in working customer service and applying customer support principles and methods.
  • Experience with Microsoft Office programs, to include Word, Excel, and PowerPoint.
  • Skill in applying various user training methods in response to customer requirements. 
  • Ability to participate in the planning and delivery of a full range of customer support services to the user community.
  • Ability to report, respond to, and resolve customer requests in a manner that demonstrates tact, patience, and resilience.

Preferred Skills and Experience

  • Administrator-level Windows operating system knowledge to support troubleshooting browser settings that impact application use.

SCCI is committed to providing a comprehensive and competitive benefits package to meet the needs of employees and their families.

EOE Minorities, Females, Veterans, Disability.

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